At Meet Me in New York, every piece is made to order after your purchase is placed.
We create each item specifically for you, which allows us to produce more intentionally and avoid unnecessary waste.
We truly appreciate your patience as your piece makes its way from our studio to you. Every order supports a small, independent brand and helps us continue creating products inspired by the stories, memories, and moments that make New York unforgettable.
Production Time
Please allow 2–5 business days for your order to be produced before it ships.
Production time begins once your order has been successfully placed and payment has been confirmed.
Please note that production time is separate from shipping time.
Shipping Time
Once your order has completed production, it will be shipped to you.
Estimated shipping times after production:
United States
Approximately 5–7 business days after shipment
International Orders
Approximately 10–25 business days after shipment
Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, holidays, or other circumstances outside of our control.
You will receive a shipping confirmation email with tracking information once your order ships.
Multiple Shipments
Depending on the products included in your order, items may be produced and shipped separately from different fulfillment locations.
If your order is shipped in multiple packages, you will receive separate tracking information for each shipment.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order details.
International Orders
We are happy to ship internationally.
Please note that international orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and cannot be refunded by Meet Me in New York.
Address Changes
Please double-check your shipping address before completing your purchase.
If you notice an error, please contact us as soon as possible at:
contact@meetmeinnewyork.com
We will do our best to help, but we cannot guarantee changes can be made after your order enters production or ships.
Lost, Delayed, or Stolen Packages
Once an order has shipped, delivery is handled by the carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check your mailbox, building mailroom, front desk, neighbors, or other delivery locations.
- Contact the shipping carrier with your tracking information.
- Reach out to us if you need additional assistance.
We will review delivery issues on a case-by-case basis, but we cannot guarantee refunds or replacements for packages marked as delivered by the carrier.
PO Boxes
We recommend shipping to a physical address whenever possible to help avoid delivery delays.
Questions?
We’re always happy to help.
Please contact us at: contact@meetmeinnewyork.com