Orders
How long will my order take to arrive?
Every Meet Me in New York piece is made to order after you place your purchase.
Please allow 2–5 business days for production before your order ships.
Once your order has been produced, shipping times vary depending on your location and selected shipping method.
You will receive a confirmation email with tracking information once your order ships.
Can I change or cancel my order after placing it?
Because our products are made to order, production begins shortly after an order is placed.
If you need to make a change or cancel your order, please contact us as soon as possible at contact@meetmeinnewyork.com.
We will do our best to accommodate requests, but changes cannot be guaranteed once production has started.
Can I change my shipping address after placing my order?
If you notice an error with your shipping address, please contact us at contact@meetmeinnewyork.com as soon as possible.
We will do our best to update your address before your order ships, but changes cannot be guaranteed once your order has entered production or shipment.
Made-to-Order Products
Why are my items made to order?
At Meet Me in New York, every piece is created especially for you after your order is placed.
Our made-to-order model helps us reduce unnecessary waste and allows us to create products more intentionally.
Because of this, your order may take a little longer than traditional retail, but it means your piece was made specifically for you.
Shipping
How long does shipping take?
Shipping times depend on your location.
Estimated delivery times after production:
United States: approximately 5–7 business days
International orders: approximately 10–25 business days
Please note these are estimates. Delays caused by carriers, customs, weather, holidays, or circumstances outside our control may occur.
Do you ship internationally?
Yes, we ship internationally.
Please note that international customers are responsible for any customs fees, duties, or taxes required by their country.
Returns & Exchanges
Do you accept returns?
Because our products are made to order, we do not offer traditional refunds.
Eligible items may be returned for store credit within 14 days of delivery.
Items must be:
- unworn
- unwashed
- unused
- in original condition
Please see our Returns & Refund Policy for full details.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Please contact contact@meetmeinnewyork.com before sending any item back.
Can I exchange an item for a different size?
Yes. If you ordered the wrong size, please contact us within 14 days of delivery.
If the item is eligible and available, we will do our best to arrange an exchange or provide store credit so you can choose another size or item.
Customers are responsible for return shipping costs and any additional shipping costs for the replacement item.
What items cannot be returned?
Due to their nature, some items are not eligible for returns unless they arrive damaged or defective, including:
- Stickers
- Patches
- Art prints
Any additional final sale items will be clearly marked on the product page.
What if my order arrives damaged or there is a problem?
We are happy to help if your order arrives damaged, defective, or incorrect.
Please contact us at contact@meetmeinnewyork.com within 14 days of delivery and include:
- Your order number
- Photos of the item and packaging
- A description of the issue
We will review the request and work with you to find the best solution.
What if I receive the wrong item?
If you receive an incorrect item, please contact us within 14 days of delivery and we will make it right.
Shipping
Do you ship internationally?
Yes, we ship internationally.
Please note that international orders may take longer to arrive due to distance, customs processing, and local carrier delays. Customers are responsible for any customs fees, duties, or taxes required by their country.
What happens if my package is lost or stolen?
Once an order has shipped, delivery is handled by the shipping carrier.
If your package appears to be lost, please first check your tracking information and contact the carrier. If you need additional assistance, contact us at contact@meetmeinnewyork.com and we will do our best to help.
If a package is marked as delivered but cannot be located, please check with neighbors, building management, or your local carrier before contacting us.
Will my order ship in one package?
Because products may be created and fulfilled separately, some orders may arrive in multiple packages.
If your order ships separately, you will receive tracking information for each shipment.
Products
Are your products made to order?
Yes. Every Meet Me in New York product is made especially for you after your order is placed.
This helps us avoid unnecessary waste and allows us to create pieces thoughtfully inspired by New York.
Will colors look exactly like they appear online?
We do our best to photograph and display products accurately. However, colors may vary slightly depending on your screen settings and device.
Care
How should I care for my MMINY pieces?
To help your pieces last:
- Wash cold
- Wash with similar colors
- Turn garments inside out before washing
- Avoid bleach
- Tumble dry low or air dry when possible
Contact
How can I contact you?
For questions about your order, returns, or anything else, please email us at: contact@meetmeinnewyork.com